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FAQ: Common Questions Answered

 

What types of jewelry do you offer?

Impressions925 specializes in a curated selection of elegant jewelry pieces, including timeless stud earrings and captivating pendant necklaces. Our designs blend modern flair with classic beauty, making them suitable for various occasions.

How can I care for my jewelry?

To maintain the quality and longevity of your jewelry, it is recommended to store pieces in a dry place, avoid exposure to harsh chemicals, and clean them gently with a soft cloth after wearing. Regular maintenance can help preserve their shine and appearance.

What is your return policy?

storage.impressions925@gmail.com

We have a 30-day return policy. Items must be unworn, in their original condition, and returned with tags and packaging. To initiate a return, please contact us at .

How long does it take to process a refund?

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.

Do you offer exchanges?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original purchase and, once the return is accepted, make a separate purchase for the new item.

Are there any items that cannot be returned?

Yes, certain items such as custom products, personal care goods, and sale items are non-returnable. If you have questions regarding a specific item, please contact us for clarification.

What should I do if my item arrives damaged?

Inspect your order upon receipt. If you find that the item is defective or damaged, please contact us immediately so we can evaluate the issue and provide a resolution.

Do you ship internationally?

Yes, we offer international shipping.