1. Return Eligibility

We want you to love every piece from Impressions925. If you are not completely satisfied with your purchase, you may request a return within 2 days of delivery, subject to the following conditions:

• The item must be unused, unworn, and in its original condition
• All original packaging, tags, pouches, and certificates must be intact and included
• The item must not show any signs of wear, resizing, or alteration
• The return request must be raised within 2 days of the delivery date
• An unboxing video or clear photographs of the item must be shared at the time of raising the request

2. Non-Returnable Items

The following items are not eligible for return or refund under any circumstances, except in the case of a manufacturing defect:

3. Exchange Policy

We offer exchanges within 7 days of delivery for eligible items. Exchanges are subject to product availability. If the requested item is unavailable, we will offer store credit or a refund.

Exchange conditions

• Items must be unused, unworn, and in original packaging
• Exchange can be done once per order
• The replacement item must be of equal or higher value; if higher, the difference must be paid by the customer
• If the replacement item is of lower value, the balance will be issued as store credit
• Personalised, engraved, and made-to-order items are not eligible for exchange

Size or style exchanges

If you wish to exchange a ring or bracelet for a different size, or a piece for a different style, please raise an exchange request within 7 days. Our team will guide you on availability and next steps.

4. Damaged, Defective or Wrong Items

We take quality very seriously. However, if you receive an item that is:

• Damaged or broken upon delivery
• Defective due to a manufacturing issue
• Different from what you ordered (wrong item or wrong variant)

Please follow these steps:

1. Do not use or wear the item.
2. Take clear photographs or a short video clearly showing the damage or defect.
3. Email us at support@impressions925.com within 48 hours of delivery with your Order ID and evidence.

Upon verification, we will arrange a free replacement or issue a full refund at our discretion. If the exact item is unavailable, you will be offered store credit or a full refund.

5. How to Initiate a Return

6. Refund Process & Timeline

Once your returned item passes our quality check, refunds are processed as follows:

Refund methods

7. Shipping Charges on Returns

• Free return pickup is provided for serviceable pin codes across India for approved returns.
• For non-serviceable pin codes, customers are requested to self-ship the item to our warehouse. We will reimburse up to ₹100 towards shipping charges upon submission of a courier receipt.
• For returns due to a defect, wrong item, or damage caused by us, Impressions925 will bear the full return shipping cost.
• For returns due to change of mind or sizing issues, the return shipping is free within serviceable areas.
• Original forward shipping charges are non-refundable in all cases.